{"id":1278,"date":"2024-01-18T14:05:33","date_gmt":"2024-01-18T21:05:33","guid":{"rendered":"https:\/\/www.positiveconnectionsplus.com\/?page_id=1278"},"modified":"2024-02-21T11:58:38","modified_gmt":"2024-02-21T18:58:38","slug":"positive-connections-plus","status":"publish","type":"page","link":"https:\/\/www.positiveconnectionsplus.com\/?page_id=1278","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-image is-style-default\">\n<figure class=\"alignright size-thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/qa-150x150.jpg\" alt=\"\" class=\"wp-image-127\" srcset=\"https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/qa-150x150.jpg 150w, https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/qa.jpg 250w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"General-FAQ\">General FAQ<\/h3>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What kinds of services do you provide?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>The Company is a Behavioral Health Clinic and as such provides mental health services to clients.&nbsp; These services are preventive, diagnostic, therapeutic and rehabilitative.&nbsp; In addition, the Company provides medical services. These services are not provided to clients who are inpatient in a hospital, or nursing home.<\/p>\n\n\n\n<p>Services we offer include Clinical Counseling and Assessment, Skills Building Services (formerly known as Community Based Rehabilitation Services), Family Preservation Services, Peer Support, Family Support, Case Management, Respite Care, Substance Use Disorder Services, Primary Medical Services, and the Recovery and Resiliency program with its associated services.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How often do I meet with my provider?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>How often you meet with your provider will be determined between you and your provider according to your specific needs.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How do I schedule an appointment?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Call or speak to the receptionist at the front desk (208-737-9999). Let the receptionist know what service you want to schedule. If you are a new client, please be prepared with the following information.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name&nbsp;<\/li>\n\n\n\n<li>Address&nbsp;<\/li>\n\n\n\n<li>Birth Date&nbsp;<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Phone Number<\/li>\n\n\n\n<li>Form of Insurance<\/li>\n\n\n\n<li>Insurance Number<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How do I reschedule an appointment?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Call or speak to the receptionist at the front desk or make a request through the patient portal.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How long will it take to get an appointment?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>The average waiting time for an appointment varies a lot. Anywhere from a week to six weeks, but the average is about 3 months.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Do I get a confirmation call for my appointment?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>You may choose to receive a text, phone call, or email reminder message.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What do I need to do for my first appointment?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Log in to the patient portal and fill out all assigned paperwork. Bring your insurance card to the appointment. If you are bringing in a child for services, bring proof of custody or protection orders, if applicable. Parent\/guardian must attend a child\u2019s (under 18) first appointment.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>My child has an appointment. Is it ok to drop them off and pick them up later?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>If a child is under the age of four, it is requested that the parent\/guardian remain on the premises during provision of services in order for the clinician to be able to consult with them regarding the child\u2019s services.&nbsp; For children from four to twelve years of age, the clinician will attempt to have continued contact with the parent\/guardian either through face-to-face contact prior to or after the session or by telephone contact. The clinicians utilize family therapy with the client present and not present in order to facilitate treatment with the child when appropriate.&nbsp; For children who are older than twelve the parent\/guardian is required to participate in the mental health treatment as appropriate.<\/p>\n<\/div><\/details>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-thumbnail is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/icon_billing-150x150.png\" alt=\"\" class=\"wp-image-126\" width=\"113\" height=\"113\" srcset=\"https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/icon_billing-150x150.png 150w, https:\/\/www.positiveconnectionsplus.com\/wp-content\/uploads\/2018\/07\/icon_billing.png 250w\" sizes=\"auto, (max-width: 113px) 100vw, 113px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"Billing-FAQ\">Billing FAQ<\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong><strong>What insurance do you accept?<\/strong><\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Each provider at Positive Connections Plus is credentialed with different insurance companies according to their license.&nbsp; We commonly accept Medicaid, Medicare, Blue Cross, Select Health, Molina, Cigna, United Health, Regence and others. Please call or check with your insurance carrier for additional information.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What are your rates?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p><a href=\"https:\/\/www.positiveconnectionsplus.com\/?page_id=1228\">Visit our rates page.<\/a><\/p>\n<\/div><\/details>\n<\/div><\/div>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What is my copay?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>You will need to check with your insurance provider to find out what your specific plan requires.<\/p>\n\n\n\n<p>Positive Connections Plus is considered a Primary Care Provider for most services.&nbsp;<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Do you have a cancellation or no show fee?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Positive Connections Plus does charge a no show fee of $35 where applicable.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Does my insurance pay for all services?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Most services are covered by Medicaid. Our primary care services are covered by most insurances that we accept. We offer services that are not covered by most insurances, but may be covered out-of-pocket.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How long will it take before my insurance responds to a claim?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Please allow your insurance company 4 to 6 weeks to process your claim. If your insurance claim has not been processed in that amount of time, contact your insurance company directly for further information.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How does billing work if I have insurance that Positive Connections Plus doesn\u2019t have a contract with?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Positive Connections Plus will send a claim to your insurance company but you may be responsible for the full dollar amount billed.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Why didn\u2019t my insurance pay this claim?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>You should have received an Explanation of Benefits (EOB) from your insurance carrier that explains in detail the services that were either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for the performed services, please contact your insurance carrier directly.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How do I file a claim using secondary insurance for the remainder of my bill?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>If you have more than one insurance policy, we will, as a courtesy, submit the charge to the secondary insurance company directly.&nbsp;<\/p>\n\n\n\n<p>If the claim is denied, you will need to submit a copy of your Explanation of Benefits (EOB)from your primary insurance company. Mail the bill you received, along with the EOB, to your secondary insurance company\u2019s claim processing address.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How can I find out if my insurance has paid this claim?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Please read your bill carefully. A line item adjustment will be printed on your bill if we have received payment from the insurance company. If you are still uncertain, you can contact your insurance company directly.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Will you bill my primary insurance?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Positive Connections Plus will, as a courtesy, submit charges to your primary insurance company directly.&nbsp;<\/p>\n\n\n\n<p>We will need the following information at minimum. It is required that you bring your insurance card to your appointments.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insurance organization\u2019s name and address<\/li>\n\n\n\n<li>Your policy and group numbers<\/li>\n\n\n\n<li>Policyholder\u2019s name and employer<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Will you bill my secondary insurance?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>If you have more than one insurance policy, we will, as a courtesy, submit the charge to the secondary insurance company directly.&nbsp;<\/p>\n\n\n\n<p>We will need the following information at minimum. It is required that you bring your insurance card to your appointments.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insurance organization\u2019s name and address<\/li>\n\n\n\n<li>Your policy and group numbers<\/li>\n\n\n\n<li>Policyholder\u2019s name and employer<\/li>\n<\/ul>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>I cannot locate a treatment or diagnosis code on my statement.<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>For confidentiality purposes, the statement does not include treatment plan or diagnosis information. It shows Current Procedural Terminology (CPT) codes and amounts charged.<\/p>\n<\/div><\/details>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>I just lost my job and can\u2019t pay my bill, but I will when I can. Is there anything I can do to keep this from going to a collection agency?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Positive Connections Plus is happy to work with you on your bill. Please contact the billing department at 208-737-9999 ext. 1111 for more information.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If you don\u2019t make an arrangement within 90 days of a missed payment or don\u2019t pay the agreed upon amount, your account may be turned over to a collection agency.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>How can I make a payment on my account?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<ul class=\"wp-block-list\">\n<li>You can call the front office with your credit card information.<\/li>\n\n\n\n<li>You can come to the office and pay with a credit card, cash, or check.<\/li>\n\n\n\n<li>You can mail a check with the client\u2019s name.<\/li>\n\n\n\n<li>You can Venmo to Positive Connections Plus, LLC @PosCnx2023 (Please include client name and be sure to set transaction to private)<\/li>\n\n\n\n<li>You can pay a balance in the Patient Portal<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Can you bill worker\u2019s compensation for my claim?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>Positive Connections does not bill worker\u2019s compensation.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Why have I received a bill from Positive Connections Plus?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>A service was rendered and payment has not been received or has been declined by any insurance on file or you have a co-insurance, copayment, or deductible due.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What is an Advanced Beneficiary Notice?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>An Advanced Beneficiary Notice is a document where you designate your choice of using Medicaid\/Medicare insurance and to inform you of your responsibility to pay for services if Medicaid\/Medicare does not.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>Where should I call with a billing question?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>If you have questions about your bill, please contact our billing department at (208) 737-9999 ext. 1111.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-mamaduka-toggles wp-block-toggles\"><summary><strong>What is the best time to call the billing department?<\/strong><\/summary><div class=\"wp-block-toggles__content\">\n<p>The billing department is available between 9 am. and 3 pm. Monday, Tuesday, and Friday. You may leave a message at any time.<\/p>\n<\/div><\/details>\n","protected":false},"excerpt":{"rendered":"<p>General FAQ Billing FAQ<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1278","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/pages\/1278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1278"}],"version-history":[{"count":7,"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/pages\/1278\/revisions"}],"predecessor-version":[{"id":1497,"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=\/wp\/v2\/pages\/1278\/revisions\/1497"}],"wp:attachment":[{"href":"https:\/\/www.positiveconnectionsplus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}